outcome orientated

Whether it’s controlling the dog on an afternoon walk, or controlling your plans with friends. Perhaps it’s controlling the team at work or your personal finances. Perhaps it’s being the most successful person in your group. Whatever it is, it’s a big deal!

We are all humans. We all crave control. And that’s okay.

Most understand. Most also understand it can drive you crazy because…

Not all things in life can be controlled.

No matter how hard you try, some circumstances are unforeseeable.

You can get your car serviced, wash it, polish it, and clean the leather. But it’s not going to stop you from having an accident.

And once you have an accident, you can feel as though you’re on a slippery slide. But unlike a normal slippery slide, you haven’t initiated the descent. Someone has put you at the top and pushed you.

Because nobody ever gets into their car if they know they are going to have a car crash, right?

Right.

You can never be certain when that will happen.

Unforeseen accidents can rob you of your ability to work. Your ability to play. Your ability to have independence. Your ability to have control of your life.

And you shouldn’t be robbed of any more than you have. After all, you’ve worked hard. You’ve oiled your car. You’ve taken care of the leather. You’ve had it serviced. And you’ve paid your insurance premiums. You don’t deserve to be robbed of any more.

Insurance after a car accident is designed to give you back what you’ve lost. But when you go to make a claim, things are not always as clear as they were when you paid your premiums. Delay and denial tactics from the insurer can leave you frustrated.

And the best way to defeat delay and denial tactics from an insurer is with a lawyer. A lawyer that you can control.

It’s really quite easy. You take control by quite literally using CONTROL©.

What is CONTROL©?

It is a simple audit process to put you back in the driver’s seat.

A seven step process to guarantee faster, fairer payouts. A process to refine and perfect the quality of the legal advice you receive. A bulletproof process for total certainty.

The seven step CONTROL© Audit is simple. Each letter of the word is a step in the process. And together, the steps guarantee every element of work performed, every piece of legal advice, is in your control:

It’s a matter of asking your lawyer some simple questions, which will be outlined in a minute. Their answers will determine whether you will be guaranteed:

The sixth step in the CONTROL© audit is to assess whether the process is outcome-orientated.

Everything should work towards your desired end result. Every piece of advice. Every element of work that is performed for you. It should all work towards a milestone that gets you one step closer to your end goal.

Compensation should be a milestone driven process. Start with your desired end result and break the process down into smaller milestones.

It’s just like driving from home to work. You set your desired goal of getting to work. You map out how you are going to get there. You drive.

Except with compensation it’s not that easy. It’s like driving from home to work in city traffic. With traffic lights at nearly every intersection. It can be a much harder and longer process. There are so many things that can hold you up.

Like a commute, you want to get to the end destination as quickly as possible. No one wants a car trip to drag on forever and ever. Just the same as no one want’s their compensation to drag on forever and ever.

To arrive as quickly as possible you need a ‘green light run’ all the way through. For each traffic light to turn green or be green at the exact time you hit them. For things to be completed by a certain point in the process so you can continue to the next milestone with no delays.

Each light is a destination. An outcome. It is pretty clear if you are at the intersection or not. The lights then give you the go ahead to get to the next set of lights. The next outcome.

You are the traffic controller. You decide at each intersection what to do. Should you progress on this route; or detour?

Providing you with the ultimate control over your success. Telling you “what” has been achieved. Giving you a milestone based process. Ensuring you get every task completed in time so that you can give us the go ahead or put you on an alternate route.

By having an outcome oriented professional you have someone who is focused on what you want to accomplish. The lawyer is the driver. You control the traffic lights.

Each outcome is represented by a set of traffic lights. The final payout is your ultimate destination.

The ultimate outcome. 

You decide where you want the driver to go and when he can keep driving. The lawyer just makes sure they get to that next traffic light. That next milestone. That next outcome. As fast as possible. Ensuring that no unnecessary tasks are performed.

Saving you time and money.

For example, Layna wanted the largest possible compensation. She didn’t mind if the trip took a little longer.

Together, her lawyer and her mapped out a route. It went via the doctor’s. To a witness’ house. Next to the crash site. Then to a psychologists.

The route went to every possible destination needed. And sure, the journey took longer, but Layna’s lawyer was taking the route she wanted. The route that led her to maximum compensation.

The benefits of an outcome orientated approach are:

Layna’s lawyer doesn’t have time to stop at McDonalds and enjoy the latest chicken stunner deal. He doesn’t have time to stop and smell the roses. He’s on a strict route with deadlines and goals, and Layna’s certain she’s getting what she wants.